1–2 October 2026 · 9:00 AM – 5:00 PM · KL Gateway Mall, Bangsar South, Kuala Lumpur
2-Day Physical Public Training · HRD Corp Claimable*
Download the full 2-day outline & registration form (PDF)
You handle employee issues every day. Are you handling them correctly?
Managers, supervisors and team leaders regularly deal with attendance, performance, probation, misconduct, complaints, workplace conflict and other employee matters.
Yet many people managers are expected to handle these situations without formal HR training or a clear understanding of what they should and should not do.
This practical 2-day programme provides essential HR knowledge to help participants handle common employee issues more confidently, lawfully and fairly, understand key employment responsibilities, recognise potential risks, document important matters properly, and know when to involve HR.
Who should attend
This programme is designed for managers, supervisors, team leaders and executives who handle employee matters as part of their role. It is also suitable for HR executives looking to strengthen their practical understanding of everyday employee issues.
- Managers
- Supervisors
- Team leaders
- Department heads
- HR executives
- Executives with people-management responsibilities
What you will be able to do after 2 days
- Understand basic employee rights and employer obligations
- Avoid common HR mistakes that can lead to disputes
- Manage staff issues lawfully and fairly
- Know when to act and when to escalate to HR
- Reduce the risk of complaints, claims and Industrial Court cases
Program agenda
Day 1 – Essential HR Knowledge for Everyday People Management
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Module 1: HR Basics Every Manager Must Know
HR is not only for admin personnel; HR as risk control; key employment laws including the Employment Act, Industrial Relations Act and PDPA; Manager Do’s & Don’ts; interactive discussion; “Legal vs Risky” activity; case study and discussion. -
Module 2: Hiring, Probation & Confirmation
Hiring risks including verbal promises and WhatsApp offers; probation management; confirmation risks; manager checklist; case study; checklist exercise; MCQs and further discussion. -
Module 3: Working Hours, Leave & Pay
OT rules; leave entitlements; legal vs illegal salary deductions; late payment consequences; case study on salary deductions; MCQs and discussion; recent Industrial Court cases. -
Module 4: Discipline, Misconduct & Domestic Inquiry
Misconduct scenarios; golden rules; Domestic Inquiry simplified; suspension and warnings; role-play on handling misconduct complaints correctly vs wrongly; key DI ingredients to avoid unfair dismissal claims; recent Industrial Court cases. -
Module 5: Termination, Resignation & Industrial Court Risks
Termination basics; resignation handling; constructive dismissal; Industrial Court realities; retrenchment; VSS and MSS; real-life examples; group discussion; case study and discussion. -
Module 6: Workplace Conduct, Harassment & PDPA Awareness
Sexual harassment; bullying; retaliation risks; PDPA basics involving WhatsApp, CCTV and data sharing; quick quiz on acceptable manager behaviour; recent cases discussion. -
Module 7: Wrap-Up: Manager’s HR Survival Toolkit
Manager Do’s & Don’ts cheat sheet; quick HR decision flowchart; escalation triggers; group reflection; toolkit handout; summary and Q&A.
Day 2 – Managing Performance, Employee Relations and Workplace Issues
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Module 8: Performance Management & the Underperforming Employee
Performance vs misconduct; managing poor performance; performance conversations; PIP; measurable targets; documentation; manager mistakes. -
Module 9: Attendance, Absenteeism & Difficult Employee Behaviour
Lateness; MC; unauthorised absence/AWOL; attendance patterns; refusal of instructions; difficult employee behaviour; 5-step manager response. -
Module 10: Managing Employee Relations & Workplace Conflict
Causes of workplace conflict; manager’s role; conflict-resolution framework; handling complaints; grievances; serious allegations; role-play. -
Module 11: Managing Remote, Hybrid & Flexible Working
Managing employees outside the workplace; productivity; availability; communication; deliverables; flexible working expectations and requests. -
Module 12: Managerial Communication, Documentation & HR Records
Why documentation matters; facts vs opinions; documenting performance and conduct; email and WhatsApp risks; rewriting inappropriate manager messages. -
Module 13: Managing Special & High-Risk Employee Situations
Allegations of targeting; promotion disputes; workload concerns; refusal of instructions; complaints against managers; high performers with toxic behaviour; escalation. -
Non-HR Manager’s People-Management Toolkit
10-question manager test; identify issue; assess performance or conduct; take action and document; review and follow up; escalation for risk or complex cases. -
Module 14: The Difficult Employee – From Problem to Solution
Integrated case involving performance, attendance, conflict, refusal of instructions, WhatsApp communications, complaints and flexible working; group presentation and Q&A.
Training schedule
Day 1 & Day 2: 9:00 AM – 5:00 PM
- Morning tea break: 10:30 AM – 10:45 AM
- Lunch break: 1:00 PM – 2:00 PM
- Afternoon tea break: 3:30 PM – 3:45 PM
How the training runs
A practical and interactive learning approach designed around real workplace situations and everyday HR decisions.
- Case studies and recent cases
- Role-plays and simulations
- “Legal vs Risky” activities
- Group discussions
- MCQs and quick quizzes
- Practical exercises
Your trainer
An HRD Corp Accredited Trainer with extensive legal, judicial and workplace training experience.
- HRD Corp Accredited Trainer
- Former Sessions Court Judge
- Former Magistrate
- Former Deputy Registrar, High Court
- LLB (Hons), University of London
- Certificate in Legal Practice (CLP)
- 30+ years of legal and management experience
Core expertise: employment law and industrial relations, unfair dismissal, Domestic Inquiry, workplace discipline, Performance Improvement Plans, termination, employee relations, sexual harassment, PDPA and workplace investigation.
HRD Corp claim details
This programme may be claimable under applicable HRD Corp training schemes, subject to programme eligibility, employer eligibility, grant approval and HRD Corp’s prevailing terms and conditions.
GOFLEX EVENTS will provide the required supporting training documents where applicable. Employers remain responsible for ensuring their HRD Corp grant application is submitted and approved in accordance with HRD Corp requirements.
- Program title: HR Essentials for Non-HR
- Training format: 2-Day Physical Public Training
- Training provider: GOFLEX EVENTS (M) SDN. BHD. (SA0588592-U) – HRD Corp Registered Training Provider · MyCoID 20250316 1664
Download the full program brochure (PDF)
Register now
WhatsApp us at +6010 926 5226 or email amy@goflexevents.com to register or request HRD Corp claim guidance.
Frequently asked questions
Can my company claim this under HRD Corp?
Eligible employers may be able to claim this programme under the applicable HRD Corp training scheme, subject to employer eligibility, programme eligibility and grant approval. WhatsApp us if you need guidance on the required training documents.
Is this programme only for non-HR managers?
No. The programme is primarily designed for managers, supervisors, team leaders and executives who handle employee matters as part of their role. It is also suitable for HR executives looking to strengthen their practical understanding of everyday employee issues.
Do I need previous HR knowledge?
No. The programme covers essential HR responsibilities and practical workplace issues including performance, attendance, misconduct, employee complaints, documentation and when to involve HR.
Will we discuss real workplace situations?
Yes. Case studies, recent cases, role-plays, discussions, quizzes and practical exercises are part of the programme. Please avoid sharing confidential or personally identifiable employee information during group discussions.
What employment issues are covered?
The programme covers hiring, probation and confirmation; working hours, leave and pay; misconduct and Domestic Inquiry; termination and resignation; workplace conduct, harassment and PDPA; performance management; attendance and absenteeism; employee relations; workplace conflict; documentation; flexible working; and other high-risk employee situations.
Where exactly is the venue?
KL Gateway Mall, Bangsar South, Kuala Lumpur.
Can we run this in-house for our team instead?
Yes. This programme can also be arranged as an in-house training session for organisations that want to train managers, supervisors or people leaders together. See how in-house training works →
