Cancellation & Refund Policy

If you cancel

Registration fees are non-refundable if you cancel or are unable to attend. Your payment cannot be carried forward as credit for another GOFLEX EVENTS event.

Sending someone in your place

You may nominate another person to attend in your place. Please email us with the replacement attendee's details at least 14 calendar days before the event date.

If you do not attend

No refund or event credit will be provided for a no-show.

If GOFLEX EVENTS cancels the event

If we cancel an event, you may choose either a 100% refund of the registration fee paid or a transfer to another GOFLEX EVENTS public event.

Where a full refund applies, any payment gateway or refund processing charges incurred by GOFLEX EVENTS will be borne by us and will not be deducted from your eligible refund.

If we reschedule the event

Your registration will remain valid for the new date. If you cannot attend the rescheduled date, you may request a refund of the registration fee paid or transfer your registration to another GOFLEX EVENTS public event.

Speaker, agenda or programme changes

Speakers, panellists, session times, programme content and the event agenda may change when necessary. If the event still goes ahead, these changes on their own do not qualify for a refund.

Refund processing

Approved refunds will normally be processed within 7–14 business days. We may ask for information reasonably required to process the refund.

An eligible refund covers the registration fee only. GOFLEX EVENTS is not responsible for personal travel, accommodation, transport, parking or other costs arranged by attendees.

Corporate and in-house training

This policy does not apply to in-house or customised corporate training. Cancellation, payment and postponement terms for those services are set out in the relevant quotation, proposal or agreement.