Program Details: February 9th & 10th, 2026

from 9:00 AM to 5:30 PM

A practical two-day customer service training program for professionals who want to deliver consistent, high-quality service and create better customer experiences. This program focuses on communication, customer understanding, conflict handling, and service skills that work in real situations.

Designed for customer service teams, sales staff, frontliners, supervisors, and managers who want structure, clarity, and practical skills.

What You’ll Learn

How to understand customer needs vs wants
How to communicate clearly using active listening and people skills
How to handle difficult customers and complaints professionally
How to manage conflict and service recovery situations
How to deliver personalized service experiences
& More.

Why Attend

This isn’t a generic customer service training. It’s practical, structured, and built for real service environments. You’ll leave knowing how to handle customers properly, manage tough situations calmly, and deliver service that people actually remember. PS. It’s HRDC Claimable.